Shipping policy

All our orders are processed on the same day they are placed on our website, unless the order is made on a holiday or weekend, in which case it will be processed the next business day. We always guarantee the delivery of your order, but promotions and special offers may be delayed due to high demand for our products.

Once the order has been verified, it is processed within 1-6 days and shipped to the delivery address. All our products leave our facilities 1-6 days after the order is placed. We ship to all countries by sea, allowing us to offer international service.

Estimated Average Delivery Times:

  • Normally: 12-20 days, depending on product demand.
  • In exceptional cases, due to high demand (Black Friday, Black Monday, Christmas, etc.) or logistics issues, shipping may take 3 to 4 weeks. There is a maximum delivery time of 50 days; if the product has not arrived within this period, you can request a refund for lost/not shipped orders.

All our shipments are insured and have a tracking number to facilitate the delivery of your order.

Taxes and Duties:

  • Retropixel is not responsible under any circumstances for the taxes, fees, or duties applied to the shipment or any charges that may be applied by customs for the purchased package. The customer is responsible for providing the required value at customs and cannot request a refund.

Contact Information:

  • For any inquiries or concerns about shipping and delivery, please contact us at support@theretropixel.com

Returns:

  • Any return for any reason will be at the customer's expense. 

Terms Acceptance:

  • By purchasing from our website, you accept all the mentioned terms, and no refunds will be processed if these terms are met.

Considerations:

  • Incorrect Address Notification:

    • If the customer does not provide the correct address when placing the order and does not notify us within minutes after the order (before the shipment and package are processed) and the package cannot be delivered due to an incorrect address, there will be no refund option. Any subsequent shipment of the package will be at the customer's expense.

  • Failure to Contact Customer at Delivery:

    • If we are unable to contact the customer at the time of delivery, a notification will be left in the mailbox. If the package is not picked up from the notified office within X days, it will be returned to the factory, and the package will be considered lost with no refund option.

  • Address Changes Post-Shipment:

    • Once the shipment has been dispatched, it is not possible to change the delivery address as the deliveries are handled by external companies. Therefore, if the customer has not provided the correct address, has moved, or similar, they will be responsible for the loss of the package.

Delivery Time Factors:

  • Logistical Delays and Customs Clearance:
    • Factors such as logistical delays and customs clearance can affect the estimated delivery time.