Refund policy

Last updated: May 2026

By placing an order at theretropixel.com you acknowledge and accept the terms below. Different categories of items are subject to different terms. Please read carefully before purchasing.

1. FINAL SALE ITEMS — NO RETURNS, NO STORE CREDIT The following items are FINAL SALE. They are not eligible for return, refund, exchange, or store credit for any reason other than a verified defect, damage on arrival, or shipment of the wrong item under Section 3:

  • Items purchased on sale, clearance, or with any discount code of 15% or more.
  • Accessories: cables, straps, batteries, memory cards, cases, lens caps, filters, adapters.
  • Bundle items, free promotional items, and gifts-with-purchase.
  • Gift cards (in all cases, no exceptions).

This is conspicuously disclosed on each affected product page and at checkout.

2. STORE CREDIT ELIGIBILITY — REGULAR-PRICE CAMERAS For full-price camera units only, you may request store credit within 14 calendar days of the carrier's delivery confirmation. Terms: (a) Eligibility: full-price cameras only. Items in Section 1 are excluded. (b) Window: the request must be submitted within 14 days of delivery. Late requests are denied automatically. (c) Amount: store credit equal to 75% of the item price (item only — original shipping, taxes, and any fees are excluded). (d) No physical return: you keep the item. We do not request, accept, or pay for return shipping under this section. (e) Verification: we may request a photo of the item to confirm receipt before issuing credit. (f) Format: issued as a single-use store credit code, sent by email within 5 business days of approval. (g) Validity: 12 months from the issue date. Non-transferable, non-refundable, no cash value, cannot be combined with other discount codes, and cannot be reissued once expired. (h) Limit: one store credit request per customer per 90-day period.

This is offered as a goodwill program and is not a legal entitlement. We reserve the right to deny requests showing patterns of abuse, suspected fraud, or repeated use.

3. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS You must inspect your order on delivery. To submit a claim under this section, email support@theretropixel.com within 48 hours of the carrier's delivery confirmation, including:

  • Your order number.
  • Clear photographs of the item and the packaging as received.
  • A short video demonstrating the functional defect (for non-working items).

Claims received after 48 hours, without supporting photos and video, or for issues outside the scope of this section, will not be processed.

At our sole discretion, valid claims are resolved by one of the following: refund to the original payment method, replacement of the item, or store credit at 100% of item price. We are not obligated to offer all options. If we provide a prepaid return label, the item must be shipped back within 7 days of receiving the label.

4. STATE-SPECIFIC DISCLOSURES For residents of states that do not permit full exclusion of implied warranties (Massachusetts, Maryland, Maine, Vermont, District of Columbia, Mississippi, Alabama, West Virginia), implied warranties of merchantability and fitness for a particular purpose are limited to the shortest period permitted by applicable state law. All other warranties are disclaimed to the maximum extent allowed.

This policy is conspicuously posted in compliance with the disclosure requirements of California, New York, Florida, Virginia, and all other applicable states.

5. REFUSED, UNCLAIMED, OR UNDELIVERABLE PARCELS If a parcel is returned to us as refused, unclaimed, or undeliverable due to customer error (incorrect or incomplete address, no-show at carrier pickup, recipient unavailable, customs refusal), the customer remains liable for original shipping and any return-to-sender fees imposed by the carrier.

Available options: (a) Reshipment once the customer pays a new shipping fee equal to the carrier's cost. (b) Store credit equal to the item price only, minus any carrier return fees.

If we receive no response within 14 calendar days of our outreach, option (b) is applied automatically and the case is closed.

6. LOST OR STOLEN PACKAGES (POST-DELIVERY) Once a carrier marks a package as "delivered," title and risk of loss transfer to the customer. RetroPixel is not responsible for theft, loss, misdelivery, or damage occurring after the delivery scan. The customer must file a claim with the carrier and, where applicable, local authorities.

7. PACKAGES LOST IN TRANSIT For packages with no carrier tracking activity for more than 30 calendar days after the most recent scan, contact support@theretropixel.com. We will open a carrier investigation. Resolution depends entirely on the carrier's findings and may take up to 60 additional days. Refunds or replacements are issued only after the carrier confirms loss in writing.

8. CHARGEBACKS You agree to contact us at support@theretropixel.com and exhaust the resolution processes under Sections 2 or 3 before initiating a chargeback with your bank or card issuer. Chargebacks filed in violation of this policy or in bad faith may result in account closure, blacklisting from future orders, and recovery of fees and costs to the maximum extent permitted by law.

9. REFUND PROCESSING Approved cash refunds (Section 3 only) are issued exclusively to the original payment method. Processing on our side may take up to 10 business days; your bank or card issuer may require an additional 3–10 business days to post the credit. Original shipping charges are non-refundable except in cases of defective or wrong items under Section 3.

10. CONTACT support@theretropixel.com Response time: 2 business days